Booking conditions

SUMMER '2021
I. Early Booking Terms:
A tourist making a booking by 31.03.2021 and prepaying 50% of the cost until 5 day after reservations enjoys a 20%  discount on the total booking cost.
II. Bookings and Cancellations:
1. Bookings are made by phone or by e-mail. Booking is considered valid only upon written confirmation by the HOTEL.
2. No-penalty changes and cancellations shall be made no later than 3 days before the date of accommodation for a low season, within 5 days before the date of accommodation for the average season and within 7 days before the date of high season accommodation.
For bookings made after the cancellation period, i.e. last minute bookings - "Last minute" no-penalty changes and cancellations can be made within 24 hours of confirmation by the HOTEL.
3. In the event of changes and cancellations after the end of the time limits un der item 2, a two-stay penalty cost shall be charged.
4. If a booked tourist does not arrive at the hotel (no show), an amount equal to 100% of the booking cost shall be deducted as a penalty.
5. Upon cancellation and change of bookings on Early Bookings, 50% of the booking will be charged as a penalty.
6. In the event of tourist’s early departure upon his/her own request and for no good reason, the whole stay shall be invoiced.
III. Payment:
1. Upon confirmation of booking by the HOTEL, tourists must pay 50% of the booking cost made within 5 days from the date of confirmation receipt.
2. In the absence of a booking payment within 5 days after its confirmation, the hotel has the right to automatically cancel the booking without notice.
3. Only a payment received for a booking guarantees accommodation at the hotel to tourists.
4. Hotel’s Bank Account for transfer
SG Expressbank AD, Sofia Branch
Account in Bulgarian currency (BGN) IBAN: BG44 TTBB94001521041268
Account holder: MAPI 2005 OOD
IV. Standard terms for all bookings:
1. Check-in after 15:00; Check-out by 11:00
2. When a booking is changed (number of people, length of stay, change of guests), the price shall be recalculated according to the new number of guests, stay and price season, and the above terms and conditions shall apply. In all cases, changes are considered to be made if there are available options and after written confirmation by Aparthotel Serena Residence.
3. The above terms and conditions do not apply to special promotions and packages for which specific booking, prepayment and cancellation conditions are specified.
4. Claims shall be made within 14 days of the last date of service provision.